SUPPORT FAQS

      ———— Order Change Related Consultation ————
      Q1: Can order items be added or deleted after confirmation?
      A: The addition and deletion of ordered items depends on the real-time processing status of the order. We will verify operability and try our best to meet reasonable adjustment needs.
      Q2: Is order information repeat modification allowed?
      A: We support reasonable repeated modification of order information within the valid processing period. Too frequent modifications may affect order processing efficiency, and we will remind users of relevant situations in advance.
      ———— Product Use Related Consultation ————
      Q3: Are product usage scenarios subject to special restrictions?
      A: Products are applicable to conventional daily use scenarios. For special scenario use demands, we will assess the adaptability and give reference explanations.
      Q4: How to solve product use jams and malfunctions?
      A: When product use problems occur, you can describe the specific fault manifestations. Our team will conduct preliminary troubleshooting and provide targeted solutions as soon as possible.
      ———— Service Experience Related Consultation ————
      Q5: How to put forward optimization suggestions for service experience?
      A: Users can submit service optimization opinions and suggestions through official feedback channels. We will sort out and absorb valuable suggestions to continuously optimize service details.